FormKiQ Pro and Enterprise include additional support and services provided by experienced cloud/serverless software architects and engineers, including the following:
Installation and On-Boarding Support
Step-by-Step assistance or whatever else you require to get up and running will be provided directly by our two co-founders, Mike Friesen and Regan Wolfrom.
Hands-On Help from the Founding Team
In addition to our documentation, FormKiQ provides installation and on-boarding support, whether by videoconference, email, Slack, or phone, for up to twenty hours. Learn more about our software and engineering experience on our About page.
Prioritized Bug Fixes
FormKiQ gives priority to bugs reported by our pro and enterprise customers.
Working Efficiently to Solve Problems
While we address all issues reported, we will always give priority to bugs that are reported by our pro and enterprise customers. We will provide a response with our prioritization based on the severity of the issue, along with a timeline for resolution.
FormKiQ provides source code for its features and modules. NOTE: for FormKiQ Pro, full source code for Pro features can be provided as part of a customized license agreement.
Giving full control for customization, integration, and troubleshooting
While FormKiQ's team have solid expertise, sometimes you just want access to the underlying code. This also provides boosts to stability and security by enabling anyone working with FormKiQ to find an issue, and then to notify us or even submit a fix.
Professional Operational Support
FormKiQ provides commercial support to resolve operational issues as soon as possible.
Professional Support via Email
FormKiQ will provide a detailed response, with all available information on cause and a resolution timeline, within two business days.
For a response time of eight business hours, along with support via Slack, Videoconferencing, or Phone, see our Enterprise Operational Support.
Enterprise Operational Support
FormKiQ can provide enterprise support via Email, Slack, Videoconferencing, or Phone to resolve operational issues as soon as possible.
Available as an Add-On Service with:
Priority Support for Enterprise Workloads
FormKiQ provides a point of contact for support through Email and Slack, including a private Slack channel, with synchronous support also available via Phone or Videoconferencing. FormKiQ will provide all available information on cause and a resolution timeline, within eight business hours.
FormKiQ Partner License
Using its flexible integration, inherent multi-tenant functionality, and services such as AWS Organizations, FormKiQ can be bundled as part of a commercial software package.
Available as an Add-On License with:
Build Scaleable and Flexible Document and Records Management Into Your Software Product
FormKiQ provides a simple and cost-effective partner license with clear terms around payment and usage, built using the commerce-friendly MIT License. By becoming a FormKiQ Partner, you can distribute your software with FormKiQ included, using any distribution model needed, including Software-as-a-Service (SaaS).
Professional Software Architecture and Engineering Services, as required
FormKiQ's founder team consists of two professional software architects/engineers with a variety of experience in APIs, data and document management, cloud computing, serverless technologies, and user interfaces.
Available as an Add-On Service with:
A Founding Team of Document and API Experts who can Provide Customizations and Integrations for your DMS or ECM.
We can provide professional services in the following areas:
- Customize Workflows with Add-On Integrations for Third-Party Services (Custom Modules)
- Data Import/Export with webhooks and services like Zapier, Automate.io, and Microsoft Power Automate
- Document Import/Export with services like Google Drive, Dropbox, and Microsoft SharePoint and OneDrive
- Content Integration with services like Notion, Confluence, Trello, and Jira
- CRM Integration with services like Salesforce, HubSpot, and Zoho
- Integration with Custom Applications using the FormKiQ Document API or GraphQL using AWS AppSync
- Industry-specific Integrations, such as Case Management, Health Records Management, or Financial Software Packages
- Supplemental AWS Product Implementations
Learn more about our software and engineering experience on our About page.